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Products and Support Services - Detailed Information

Our solutions are mainly based on tested, reliable, and highly accessible
hardware och software solutions from Oracle and OpenOffice.org



Services:

Migration to OpenDocument Format (ODF)


Solutions based on technology from Oracle Open Office / OpenOffice.org:

Oracle Open Office 3 Enterprise Edition       OpenOffice.org 3.x       Oracle ODF Plugin for MS Office       Oracle Open Office Server PDF Converter


Training/Courses       Oracle Premier Support

OpenOffice.org Icon


    OpenOffice.org

   
The OpenOffice.org application is available for free for download, or orderable in the form of a Media Kit for a nominal fee, from www.openoffice.org

Note1! The only genuine OpenOffice.org distribition is the one available from www.openoffice.org.

Note2! NewFormat AB offers support services Oracle Premier Support for OpenOffice.org.


"OpenOffice.org" is the name of the open source based office suite project OpenOffice.org and
the name of the for free office suite distribution (the product) available for download from www.openoffice.org.
OpenOffice.org is also a trademark owned by Oracle.

Other "open office" distributions MIGHT be "forked" versions of the OpenOffice.org distribution.
By forked we mean vendor-specific code is added by a vendor to the OpenOffice.org code base
without the code being contributed back to the development project OpenOffice.org
to form part of the base OpenOffice.org distribution.

Enterprises striving for open standards to minimize vendor lock-in should be very careful before deploying such distributions.
There is a true risk such distributions ultimately will be a dead-end - completely out of sync with the OpenOffice.org distribution.
When it happens, and it surely will happen, the user will be vendor looked-in again.

Our sincere recommendation:
Always ask your vendor about their level of compliance with OpenOffice.org,
their list of incompatible features added, and their list of not supported OpenOffice.org features.

For product feature comparisons between
Oracle Open Office (former StarOffice) Enterprise Edition and OpenOffice.org
we recommend this document:
Click here - StarOffice 9 and OpenOffice.org 3.x - A Feature Comparison (English, pdf)

All in all, our business is to secure your business operation to allow for your enterprise to handle
the enterprise information now and in the future in open document formats/OpenDocument Format (ODF).
Complemented with leading support services, Oracle Premier Support, your enterprise can reshape its focus on its core business.




Worth to Notice
OpenOffice.org only comes as the core binary supporting basic functions as Writer, Calc, Impress, Base.
For all other functionality needed, updates, patches, upgrades and extensions have to be added manually.
Which means your organisation then will have to spend considerable time to undertake integration
of the same functionality that already comes pre-packaged with Oracle Open Office Enterprise Edition.
And time is a major cost concern for any enterprise.

For organizations having hundreds, or even thousands of computers to install, maintain and look after we do
recommend a fair calculation of the tentative cost advantage in large scale deployment of plain OpenOffice.org,
compared to the total cost of ownership for deployment of Oracle Open Office Enterprise Edition in the same environment.

Maintenance Costs:
Maintenance costs are lower for Oracle Open Office Enterprise Edition and Microsoft Office
because of support of dynamic product updates and patches;
in contrast to OpenOffice.org which is available as installation set only.
The Oracle Open Office Enterprise Edition product updates are easy to distribute through the software deployment system.
This results in 60% lower maintenance costs for Oracle Open Office Enterprise Edition compared to OpenOffice.org.


We highly recommend reading of this white paper from Oracle
on the total cost of ownership for office productvity software suites:
"Cost Comparisons of Oracle Open Office 3 Enterprise Edition, OpenOffice.org 3.x, and Microsoft Office 2007",
- with interesting outcome on the open and cost-effective alternatives we offer your enterprise to benefit from.

Click here to order the document. We will shortly send it to you by e-mail.



The OpenOffice.org standard distributionen LACKS at least the following functionality:

  • Enterprise Tools & Support (incuded in Oracle Open Office Enterprise Edition)

    • Tools and support wizards to facilitate:
        1. migration of MS Office documents to OpenDocument Format.
        2. deployment, development of own applications, and administration of large scale installations.

      With OpenOffice.org you have to spend your organisation's valuable time to build and integrate such tools and wizards separately).


  • Extensions and mail/calendar functionality (included in Oracle Open Office Enterprise Edition).

    • With OpenOffice.org you have to spend your organisation's valuable time to download and integrate each extension separately).


  • Oracle warranty and indemnification (included in Oracle Open Office Enterprise Edition).

    • Oracle Open Office Enterprise Edition comes with full vendor and product warranties plus legal indemnification by Oracle.
      Which means Oracle protects the customer should a 3:rd part claim IP rights to any part of the code.

      In contrast, users installing and running OpenOffice.org are not eligible for such legal protection and indemnification.
      No legal indemnification for OpenOffice.org is a potential risk and threat for any organisation to consider.
      - Contact your legal department for clearance.


  • Hot fixes, patches and updates (included in Oracle Open Office Enterprise Edition).

    • With OpenOffice.org you have to spend your organization's valuable time to do a full re-installation on all systems.


  • Committed timelines for new functionality and important corrections (included in Oracle Open Office Enterprise Edition).

    • With OpenOffice.org you have to spend your organization's valuable time to request timelines.


  • Customization (included in Oracle Open Office Enterprise Edition).

    • If business opportunity is big enough.


Oracle Shield OpenOffice.org Premier Support logo



    Oracle Premier Support for OpenOffice.org 3.x





All type of software deployed for production use is subject for active software maintenance on a regular basis
to protect the value of the investment and to avoid costly production downtime for the business.

Deployment of open source based software, such as OpenOffice.org, is no different where the benefit of
low/zero-priced license risk to be gone due to underestimation of the maintenance time needed
for professional maintenance throughout the lifetime of the software.

It is true there happens to be netbased forums (staffed by skilled volunteers) offering free services to turn to should problems occur,
and in many cases such forums are able to provide a good solution to an acute problem.
Nevertheless,
it is important to be fully aware such support forums in no way accept to be accountable for caused or upcoming problems,
nor are they able to accept to provide full vendor and product warranties as part of their free services.

We offer Oracle Premier Support for OpenOffice.org giving you a flexible
and cost-efficient support service for your OpenOffice.org deployment.
Enterprise class services for OpenOffice.org from Oracle, the creator and leading contributor of OpenOffice.org.

Details on Oracle Premier Support for OpenOffice.org is available here.

Pricing is per User per Year - Click here.



BREAKING NEWS!!

Media Kit:

Oracle Generic Media Pack Box logo






OpenOffice.org Enterprise 3.1 Media Kit





Media kit only available for customers ordering Oracle Premier Support for OpenOffice.org.
The media kit closely follows the Oracle Open Office Enterprise Edition media kit and includes:

  • 1. Enterprise tools - migration, document analysis, Sharepoint connector, Alfresco connector, MySQL connector, SDK.
  • 2. Extensions - Sun PDF Import, Sun Report Builder,Sun Weblog Publisher, Sun MediaWiki publisher,
         Sun Presentation Minimizer, Sun eFax extension, Sun Presenter Console, Templates.
  • 3. Mozilla Thunderbird and Lightning Calendar extension.
For price information - Click here.


NewFormat AB
Smörblommegränd 14, SE-165 72 Hässelby, Sweden tel: +46 (0)70 631 53 01

All content © copyright 2010 NewFormat AB. All rights reserved.



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